All Systems Operational
API ? Operational
Chat services / XMPP Operational
Chat history & search ? Operational
Help site (help.hipchat.com) ? Operational
Notifications ? Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
Website uptime
Fetching
Past Incidents
Feb 26, 2015

No incidents reported today.

Feb 25, 2015

No incidents reported.

Feb 24, 2015
Resolved - All services are humming along again. Initial root cause looks to be failure in our authentication layer leading to degraded service from client reconnects. We are still doing more investigation into a final root cause.
Feb 24, 15:15 PST
Monitoring - Services are recovering. We are monitoring for any further issues and investigating root cause.
Feb 24, 14:10 PST
Update - Existing chats are now affected as well. We are seeing degraded performance and slow messages.
Feb 24, 13:45 PST
Investigating - We are currently experiencing issues in with authentication to chat services. Existing chat sessions should be unaffected
Feb 24, 13:40 PST
Feb 23, 2015

No incidents reported.

Feb 22, 2015

No incidents reported.

Feb 21, 2015

No incidents reported.

Feb 20, 2015

No incidents reported.

Feb 19, 2015
Completed - And we are done
Feb 19, 22:20 PST
Update - Rebalancing is still chugging on
Feb 19, 21:08 PST
Update - Rebalancing is still ongoing, we will monitor till it is completed.
Feb 19, 19:58 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 19:05 PST
Scheduled - We will be adding more nodes and rebalancing our system to support ongoing traffic growth. This may result in some users experiencing slower history loading and searching during the rebalancing process.
Feb 18, 15:39 PST
Feb 18, 2015

No incidents reported.

Feb 17, 2015
Completed - Elasticsearch rebalancing done (awyeah)
Feb 17, 19:47 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 19:00 PST
Scheduled - We will be rebalancing our Elasticsearch cluster tonight. This may result in some history loading and searching to be slow during the rebalancing process.
Feb 17, 14:12 PST
Feb 16, 2015

No incidents reported.

Feb 15, 2015

No incidents reported.

Feb 14, 2015

No incidents reported.

Feb 13, 2015

No incidents reported.

Feb 12, 2015

No incidents reported.