HipChat Status

All Systems Operational

API Operational

Chat services / XMPP Operational

Chat history & search Operational

Help site (help.hipchat.com) Operational

Notifications Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

System Metrics Month Week Day

Website uptime

Fetching

Past Incidents

Feb 26, 2015

No incidents reported today.

Feb 25, 2015

No incidents reported.

Feb 24, 2015

Chat/XMPP Issues

Resolved - All services are humming along again. Initial root cause looks to be failure in our authentication layer leading to degraded service from client reconnects. We are still doing more investigation into a final root cause.
Feb 24, 15:15 PST

Monitoring - Services are recovering. We are monitoring for any further issues and investigating root cause.
Feb 24, 14:10 PST

Update - Existing chats are now affected as well. We are seeing degraded performance and slow messages.
Feb 24, 13:45 PST

Investigating - We are currently experiencing issues in with authentication to chat services. Existing chat sessions should be unaffected
Feb 24, 13:40 PST

Feb 23, 2015

No incidents reported.

Feb 22, 2015

No incidents reported.

Feb 21, 2015

No incidents reported.

Feb 20, 2015

No incidents reported.

Feb 19, 2015

Elasticsearch Scale out

Completed - And we are done
Feb 19, 22:20 PST

Update - Rebalancing is still chugging on
Feb 19, 21:08 PST

Update - Rebalancing is still ongoing, we will monitor till it is completed.
Feb 19, 19:58 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 19:05 PST

Scheduled - We will be adding more nodes and rebalancing our system to support ongoing traffic growth. This may result in some users experiencing slower history loading and searching during the rebalancing process.
Feb 18, 15:39 PST

Feb 18, 2015

No incidents reported.

Feb 17, 2015

Elasticsearch rebalancing

Completed - Elasticsearch rebalancing done (awyeah)
Feb 17, 19:47 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 19:00 PST

Scheduled - We will be rebalancing our Elasticsearch cluster tonight. This may result in some history loading and searching to be slow during the rebalancing process.
Feb 17, 14:12 PST

Feb 16, 2015

No incidents reported.

Feb 15, 2015

No incidents reported.

Feb 14, 2015

No incidents reported.

Feb 13, 2015

No incidents reported.

Feb 12, 2015

No incidents reported.