All Systems Operational
API ? Operational
Chat services / XMPP ? Operational
History and search ? Operational
Help site ? Operational
Notifications ? Operational
Website Operational
Web chat ? Operational
Video chat Operational
Client connectivity ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Update - The scheduled maintenance has been rescheduled for Friday, May 6th at 0300UTC.
May 3, 18:16 UTC
Scheduled - HipChat is performing a scheduled maintenance on May 4th 03:00UTC. It should last for a total of 120 minutes. We appreciate your patience!
May 3, 14:38 UTC
Past Incidents
May 4, 2016
Resolved - Emoticon uploads have been re-enabled. Thanks for bearing with us!
May 4, 02:07 UTC
Identified - We've temporarily disabled uploading new emoticons while we work through an issue. Thanks for your patience!
May 3, 21:57 UTC
May 3, 2016
Resolved - Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
May 3, 19:07 UTC
Monitoring - Our engineering team has implemented fixes and we are seeing stability return to HipChat. We will continue to monitor all systems. Thank you for your patience.
May 3, 17:44 UTC
Update - Thanks for your patience as we continue to investigate this incident. We're working hard to restore service. The next update will be in 30 minutes.
May 3, 17:11 UTC
Investigating - HipChat is currently experiencing a disruption in the API and login services. We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
May 3, 16:43 UTC
Resolved - We've rolled out a quick fix and video should be working normally again. Thanks again for your patience!
May 3, 15:43 UTC
Identified - We've identified the issue and are rolling out a fix. Thanks for your patience!
May 3, 15:03 UTC
Investigating - We're currently investigating an issue where video conferencing features are disabled for some users. We'll update you soon with some more information.
May 3, 14:55 UTC
May 2, 2016

No incidents reported.

May 1, 2016

No incidents reported.

Apr 30, 2016

No incidents reported.

Apr 29, 2016
Completed - The scheduled maintenance has been completed.
Apr 29, 09:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:00 UTC
Scheduled - HipChat is performing a scheduled maintenance on April 29th 03:00 AM CDT. It should last for a total of 120 minutes. We do not expect customer impact during that time. We appreciate your patience!
Apr 26, 18:26 UTC
Apr 28, 2016
Resolved - We've been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
Apr 28, 19:44 UTC
Monitoring - We're seeing things return back to normal, but we're going to continue to monitor all systems. Thanks.
Apr 28, 18:30 UTC
Identified - Hi everybody, we've had a small service interruption and are recovering. Apologies.
Apr 28, 18:19 UTC
Monitoring - Hi everybody, we've implemented a few fixes and we are seeing stability return to HipChat. We will continue to monitor all systems. Thank you for your patience.
Apr 28, 18:02 UTC
Update - Hi everybody, sorry for the late update. We've made a small change that should improve connection issues for some users, but are still investigating. Next update in 30 minutes.
Apr 28, 17:54 UTC
Update - We're still investigating. We are seeing connection issues impacting a small percentage of users. Next update in 30 minutes.
Apr 28, 17:09 UTC
Update - Hi everybody; no news yet, we're still investigating why we're seeing some elevated login errors for some users. We'll send another update in about 30 minutes.
Apr 28, 16:30 UTC
Investigating - Hi everyone. We're seeing an issue again with users being unable to login periodically, as well as issues with specific API calls, very similar to yesterday's incident. We are very sorry for the inconvenience. We are investigating and will have an update for you as soon as we know more.
Apr 28, 15:54 UTC
Resolved - Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
Apr 28, 01:54 UTC
Update - HipChat is currently stable, we are continuing to monitor the platform. Thank you.
Apr 28, 00:31 UTC
Update - We continue to monitor HipChat's stability across the network. We will be in a state of monitoring for the next few hours and will share an update as soon as it's resolved. Thank you so much for your patience.
Apr 28, 00:00 UTC
Monitoring - Our engineering team has implemented fixes and we are seeing stability return to HipChat. We will continue to monitor all systems. Thank you for your patience.
Apr 27, 23:33 UTC
Identified - Our engineering and operations teams have identified the issue and are working on a fix. Next update in 30 minutes.
Apr 27, 23:28 UTC
Investigating - Our engineers are investigating reports that some users are again experiencing issues logging in. Hang tight! We'll update this page shortly!
Apr 27, 23:01 UTC
Update - We continue to monitor HipChat's stability across the network. We will be in a state of monitoring for the next few hours and will share an update as soon as it's resolved. Thank you so much for your patience.
Apr 27, 21:22 UTC
Monitoring - Our engineering team has implemented fixes and we are seeing stability return to HipChat. We will continue to monitor all systems. Thank you for your patience.
Apr 27, 20:24 UTC
Update - We're still working on a fix to process logins. Next update in 30 minutes.
Apr 27, 19:57 UTC
Identified - Our engineering and operations teams have identified the issue with logins and are working on a fix. Next update in 30 minutes.
Apr 27, 19:25 UTC
Investigating - HipChat is currently experiencing disruption with logins. We are very sorry for the inconvenience. We are investigating and will have an update for you soon.
Apr 27, 19:14 UTC
Apr 26, 2016

No incidents reported.

Apr 25, 2016
Resolved - This incident has been resolved.
Apr 25, 21:36 UTC
Monitoring - Our mail provider has put a fix in place and they are seeing mail dequeue. Once they notify us all queues are clear we will resolve the incident. Thank you for your patience.
Apr 25, 20:43 UTC
Identified - Our mail provider is currently experiencing problems. As a result, HipChat mail may be delayed.
Apr 25, 19:04 UTC
Apr 24, 2016

No incidents reported.

Apr 23, 2016

No incidents reported.

Apr 22, 2016

No incidents reported.

Apr 21, 2016
Resolved - Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
Apr 21, 22:21 UTC
Monitoring - Our engineering team has implemented fixes and we are seeing stability return to HipChat. We will continue to monitor all systems. Thank you for your patience.
Apr 21, 21:17 UTC
Investigating - Our engineering and operations teams have identified the issue with HipChat connectivity and are working on a fix. Next update in 30 minutes.
Apr 21, 21:06 UTC
Apr 20, 2016

No incidents reported.