All Systems Operational
API ? Operational
Chat services / XMPP ? Operational
Chat history & search ? Operational
Help site (help.hipchat.com) ? Operational
Notifications ? Operational
Website Operational
Web Chat ? Operational
Video Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 30, 2015

No incidents reported today.

Jul 29, 2015
Resolved - We've resolved the issue affecting the installation of some add-ons.
Jul 29, 08:48 PDT
Investigating - We have identified an issue with installing some add-ons and are investigating.
Jul 29, 07:48 PDT
Completed - The scheduled maintenance has been completed.
Jul 29, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:00 PDT
Scheduled - We’re planning scheduled maintenance on Wednesday, July 29 at 11:00 AM UTC lasting no more than 30 minutes. During this maintenance window we will upgrade our redis cluster. It is possible some users may experience minor interruptions to HipChat services during this window.

Thank you for your patience as we work to improve HipChat’s reliability.
Jul 28, 16:46 PDT
Jul 28, 2015

No incidents reported.

Jul 27, 2015
Resolved - This incident has been resolved.
Jul 27, 14:08 PDT
Monitoring - HipChat response times have return back to normal. We have identified a bad Redis replication in Elasticache and are in the process of tearing it down. We will be monitoring the whole system during the maintenance.
Jul 27, 13:53 PDT
Identified - We are having an issue with one of our Redis cache replication. We are working to mitigate the issue.
Jul 27, 13:39 PDT
Jul 26, 2015

No incidents reported.

Jul 25, 2015

No incidents reported.

Jul 24, 2015

No incidents reported.

Jul 23, 2015
Resolved - All good! We now return you to your regularly scheduled (and timely) chat messages.
Jul 23, 00:24 PDT
Monitoring - We've rolled back a configuration change that caused some messages to not be delivered, and things have returned to normal. We'll keep an eye on things here.
Jul 23, 00:21 PDT
Investigating - We've identified an issue affecting chat, in which messages take a long time to deliver.
Jul 23, 00:17 PDT
Jul 22, 2015
Between 1:08AM PDT and 5:40AM PDT on 7/22/15, due to degraded performance in our integrations API, automatic notifications from certain services (such as Bitbucket, JIRA, or Confluence) were not persisted in the chat history. This did not affect 1:1 messages or general chat in HipChat Channels. The issue has been resolved and there is no action needed on your end.
Jul 22, 18:02 PDT
Jul 21, 2015

No incidents reported.

Jul 20, 2015

No incidents reported.

Jul 19, 2015

No incidents reported.

Jul 18, 2015

No incidents reported.

Jul 17, 2015

No incidents reported.

Jul 16, 2015

No incidents reported.