All Systems Operational
API ? Operational
Chat services / XMPP ? Operational
History and search ? Operational
Help site ? Operational
Notifications ? Operational
Website Operational
Web chat ? Operational
Video chat Operational
Client connectivity ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
API Call Success Rate ?
Fetching
Message Delivery Success Rate ?
Fetching
Past Incidents
Feb 6, 2016

No incidents reported today.

Feb 5, 2016
Resolved - Thanks so much for your patience - you rock! The fix has pushed out, and we are be back up.
Feb 5, 23:48 UTC
Investigating - Looks like search functionality is hiccuping. We're taking a look at it now. Stay tuned!
Feb 5, 21:51 UTC
Completed - We have decided to postpone this maintenance. Updates when we have a new time scheduled.
Feb 5, 14:52 UTC
Scheduled - Our team will be performing a maintenance update Saturday 7am UTC, and will last for 1 hr.  We apologize for any unexpected message behavior during that time. We appreciate you for your patience!
Feb 4, 13:56 UTC
Resolved - We're back up! Thanks for being patient and (awesome).
Feb 5, 05:03 UTC
Monitoring - We're back up and monitoring the status! Thanks for being patient and (awesome) Might take a few moments for system to update.
Feb 5, 04:56 UTC
Identified - We have found an issue relating to our shared network core. We are working on a fix.
Feb 5, 04:49 UTC
Investigating - Sorry, about the disruption. HipChat's WebClient and Homepage are experiencing an interruption and our support engineering teams are diving in. Thanks for your patience!
Feb 5, 04:46 UTC
Feb 4, 2016
Resolved - Everything looks good on our end, happy chatting y'all! And thanks again for your patience!
Feb 4, 17:31 UTC
Monitoring - Thanks so much for your patience - you rock! Our search is working again, and we'll continue to monitor our systems.
Feb 4, 16:58 UTC
Identified - Sorry for the interruption to the search feature. Our team has an update and is fixing it now.
Feb 4, 16:04 UTC
Investigating - Looks like search functionality is hiccuping. We're taking a look at it now. Stay tuned!
Feb 4, 15:54 UTC
Feb 3, 2016

No incidents reported.

Feb 2, 2016
Resolved - Looks like we've got it. Thanks so much for hanging in there. Fix was updated.
Feb 2, 06:55 UTC
Investigating - File uploads in 1:1 chats impacted. Temporary solution: Create a room, share it there.
Our team is diving in. We'll continue to update https://status.hipchat.com with updates.
Feb 2, 06:06 UTC
Feb 1, 2016

No incidents reported.

Jan 31, 2016
Resolved - Thanks for your patience; everything is flowing well once more.
Jan 31, 04:11 UTC
Monitoring - The downstream service is healthy again, and we're monitoring the situation to make sure everything is golden. We're sorry for the interruption to those affected users; things are looking much healthier now.
Jan 31, 04:03 UTC
Identified - We have identified the cause as a failure in a downstream service, and are working to return things to service. We'll post updates every 15 minutes, or as the situation changes.
Jan 31, 03:50 UTC
Investigating - We're experiencing an elevated level of API errors and failures to sign in and are currently looking into the issue.
Jan 31, 03:43 UTC
Jan 30, 2016

No incidents reported.

Jan 29, 2016

No incidents reported.

Jan 28, 2016

No incidents reported.

Jan 27, 2016

No incidents reported.

Jan 26, 2016
Resolved - A fix is going out now. Give it a few minutes as the update gets pushed to all our servers. Thanks for your patience. We appreciate you!
Jan 26, 06:14 UTC
Identified - Some of our users are having issues logging in. Our support team is on it. We'll have an update for you soon!
Jan 26, 06:04 UTC
Jan 25, 2016

No incidents reported.

Jan 24, 2016

No incidents reported.

Jan 23, 2016

No incidents reported.